Last updated: 2025-09-26
Hello and welcome! We are glad that you are taking the time to read these booking terms and conditions (the ‘Terms’).
These Terms are important as they, together with your booking confirmation email (the ‘Booking Confirmation’), relate to your Booking of Travel Services made through the Affiliate Site. They also cover any interactions or communications you may have with us.
To book a Travel Service, you must accept these Terms. If you do not accept these Terms, then please do not book a Travel Service.
We recommend that you save or print a copy of these Terms when you make a Booking.
In these Terms:
‘we’, ‘us’ or ‘our’ refer to Expedia, Inc., a Washington corporation, having its registered office at 1111 Expedia Group Way W, Seattle, WA 98119, USA
‘Affiliate’ refers to our marketing affiliate who operates the Affiliate Site
‘Affiliate Site’ refers to the Affiliate’s website, app or booking tool, which acts as an interface between you and the Travel Providers, through which you can book a Travel Service
‘Booking’ refers to a booking of a Travel Service made through the Affiliate Site
‘Expedia Travel’ refers to Travelscape, LLC, a company incorporated and resident for all purposes in the USA, having its registered office at 5000 W. Kearney Street, Springfield, MO 65803, USA
‘our Group of Companies’ refers to us, and our subsidiaries and corporate affiliates
‘Travel Provider’ refers to the travel supplier making available the Travel Services to you through the Affiliate Site
‘Travel Services’ refers to the travel services made available by our Group of Companies and supplied by the relevant Travel Provider(s) for booking through the Affiliate Site, such as stays at a property or car hire
‘Traveller Support’ refers to the traveller support made available in respect of your Booking (being either the Affiliate’s traveller support providers or our traveller support providers), the contact details of whom are set out on the Affiliate Site, and
‘you’ refers to you, the person making a Booking.
Please read these Terms carefully.
Section 1 Rules and Restrictions
As well as these Terms, there are other terms and conditions provided by Travel Providers which apply to your Booking (‘Rules and Restrictions’).
The relevant Rules and Restrictions of the Travel Provider you select will be provided to you during the booking path (for example change and cancellation policies, and property check-in and check-out times). To make a booking, you must read and accept the Travel Provider's Rules and Restrictions, as well as these Terms, which together govern your Booking.
If you violate a Travel Provider's Rules and Restrictions, your Booking may be cancelled and you may be denied access to the relevant Travel Service. You may also lose any money paid for such Booking depending on the Travel Provider’s Rules and Restrictions.
In certain countries, when payment is taken at the time of Booking, Expedia Travel may be the Travel Provider for the purposes of making the Travel Service available to you, including but not limited to Travel Services supplied in the European Union under Articles 28 and 306-310 of the EU Principal VAT Directive [2006/112/EC] and any equivalent domestic legislation in any country. In such instances, the Rules and Restrictions are the terms and conditions provided by the underlying supplier (such as a property’s terms and conditions, or a car hire company’s rental agreement etc.).
Section 2 Our rules
The Affiliate Site is operated by the respective Affiliate and any concerns about the Affiliate Site (including your usage of it or, where the Affiliate takes payment at the time of your Booking, such payment) should be addressed to the Affiliate.
In some cases, the Affiliate may charge its own additional booking fees. If you have any questions about any such fees, please contact the Affiliate. Our Group of Companies is not associated with, or responsible for, any such fees.
To make a Booking you agree that:
In respect of any content or information (including, any photographs) displayed on the Affiliate Site in respect of any Travel Services (‘Content’), you also agree not to:
Section 3 Confirming a Booking
Your Booking Confirmation includes the essential elements of your Booking, such as the description of the Travel Service(s) booked and the price.
Your Booking Confirmation and any relevant travel documents will be sent to the email address you provide when you book. If you do not receive your Booking Confirmation within 24 hours of making your Booking, please contact the Affiliate.
Section 4 Payment
Price
The price of the Travel Service(s) will be as displayed on the Affiliate Site, except in cases of obvious error.
Prices for Travel Services are dynamic and can change at any time.
Price changes will not affect Bookings already accepted, except in cases of obvious error. We reserve the right to correct any pricing errors.
If there is an obvious error and you have made a Booking, you may keep your Booking by paying the correct price or your Booking may be cancelled without penalty. Neither we nor the Affiliate have any obligation to honour Bookings made at an incorrect (lower) price even after you have been sent a Booking Confirmation, if the error should reasonably have been apparent to you.
Taxes
The prices of the Travel Services displayed through the Affiliate Site may include taxes or tax recovery charges. Such taxes or tax recovery charges may include amounts associated with value-added tax, goods and services tax, sales tax, occupancy tax and other taxes of a similar nature.
Taxes or tax recovery charges are generally calculated or estimated on the prices of the Travel Services displayed through the Affiliate Site before any discounts (including those funded by us), coupons and loyalty rewards that may be applicable to your Booking, unless those discounts, coupons and loyalty rewards are considered as a reduction in price for the purposes of calculating or estimating taxes in the relevant jurisdiction for the Booking.
In certain jurisdictions, you may be responsible for paying local taxes imposed by local tax authorities (such as city taxes or tourist taxes, etc.). Our Group of Companies, the Affiliate (on our Group of Companies' behalf) or the Travel Provider may charge you such local taxes. The Affiliate (on our Group of Companies' behalf) will notify you of any local taxes that will be payable by you before you complete your Booking, where such taxes have been notified to our Group of Companies by the Travel Provider.
The amount of local taxes can change between the Booking date and stay date. If taxes have changed by your stay date, you may be liable to pay taxes at the higher rate.
Payment processing
When payment is taken at the time of your Booking (referred to as ‘Pay Now’ as defined in Section 6.A of these Terms (Stays) below), the company taking that payment (via third-party payment processors) and charging your payment method will be either:
Currency | Our company taking payment
|
USD, CAD, COP, KWD, ARS
| Travelscape, LLC., USA
|
EUR, NOK, DKK, SEK, ILS
| Travel Partner Exchange S.L., Spain
|
GBP | Travel Partner Exchange UK Limited, UK
|
AUD | Travelscape, LLC., Australia
|
NZD | Travel Partner Exchange New Zealand Limited, New Zealand
|
BRL | Expedia do Brasil Agencia de Viagens e Turismo LTDA, Brazil
|
MXN | Expedia Mexico, S de R.L. de C.V., Mexico
|
INR | Hotels.com India Private Limited, India Travel Partner Exchange Singapore Pte. Ltd., Singapore Travel Partner Exchange S.L., Spain
|
KRW | Travel Partner Exchange Korea Co.,Ltd, South Korea
|
JPY | Travel Partner Exchange Japan KK, Japan
|
CNY, SAR, IDR, AED, TRY, TWD, ZAR, PHP, VND
| Travel Partner Exchange S.L., Spain Travelscape, LLC., USA
|
THB, MYR
| Travel Partner Exchange S.L., Spain Travel Partner Exchange Singapore Pte Ltd, Singapore
|
HKD | Travel Partner Exchange Hong Kong Limited, Hong Kong
|
CHF | Travel Partner Exchange Switzerland Sarl, Switzerland
|
SGD
| Travel Partner Exchange Singapore Pte Ltd, Singapore
|
Notwithstanding the governing law and jurisdiction paragraph in Section 10 of these Terms (General), where one of the companies (as set out in the table above) takes your payment and charges your payment method, the law governing that payment transaction will be the laws of the location of such company.
Our Privacy Statement provides information on how we use your payment information when one of the companies (as set out in the table above) takes payment from you.
Payment verification
Depending on who charges your payment method, you authorise:
to verify your payment method by obtaining a pre-authorisation, charging a nominal fee or through other verification means, and on verification, charge your payment method.
Fees charged by banks
Some banks and card issuers impose fees for international or cross-border transactions. For example, if you make a Booking using a card issued in a different country from the Travel Provider's location or you choose to transact in a currency that is different from the currency of the Affiliate Site, your card issuer may charge you an international or cross-border transaction fee.
Also, some banks and card issuers impose fees for currency conversion. For example, if you make a Booking in a currency different to the currency of your credit card, your card issuer may convert the booking amount to the currency of your credit card and charge you a conversion fee.
If you have any questions about these fees or the exchange rate applied to your Booking, please contact your bank or card issuer. Our Group of Companies is not associated with, or responsible for, any fees relating to varying exchange rates and card issuer fees.
Currency conversion
Any currency conversion rates displayed on the Affiliate Site in respect of the Travel Services are based on public sources and current exchange rates, which may vary between the time a Booking is made and the time of travel. Such rates are provided for information purposes only and our Group of Companies does not guarantee the accuracy of such conversion rates because they are not within our control.
Fraud
If a Booking shows, in our reasonable view, signs of fraud, abuse, association with a government-sanctioned person or entity, or other suspicious activity, we or the Affiliate may request additional information from you.
If:
we may cancel any Bookings associated with your name/email address, and take legal action, including to seek to hold you liable for any loss.
Please contact Traveller Support about the cancellation of a Booking.
Section 5 Cancelling or changing a Booking
You acknowledge and accept that the withdrawal right in respect to your Bookings is excluded pursuant to article 6(1)(k) of the Directive 2011/83/EU.
Cancellation or change by you
Cancellations or changes (with respect to the travel date, destination, place where the trip starts, property or means of transport) to a Booking can be made by contacting Traveller Support.
You do not have an automatic right to cancel or change a Booking unless allowed by the relevant Travel Provider under their Rules and Restrictions (which are provided to you before you make a Booking).
Travel Providers may charge you fees for cancelling (in full or part) or changing a Booking. Such fees will be set out in the Rules and Restrictions. You agree to pay any charges that you incur. Please be aware that for changes, the price of your new arrangements will be based on the applicable price at the time you ask to make the change. This price may not be the same as when you originally booked the Travel Services. Prices tend to increase the closer to the departure date that the change is made.
Please read the relevant Rules and Restrictions, so you know which terms apply to your Booking.
If you want to cancel or change any part of a Booking and such cancellation or change is allowed by the relevant Travel Provider, then, in addition to any charges imposed by the Travel Provider, we may also charge you an administration fee. If such an administration fee applies, it will be notified to you before you agree to proceed with the change/cancellation.
Other cancellation or change
We (and the relevant Travel Provider) may cancel your Booking if full payment for the Booking, or any applicable cancellation/change charge or fee relating to a Booking is not received when due.
For a variety of reasons (such as a property is overbooked due to connectivity issues or a property is closed due to a hurricane, etc.), it is possible that a Booking may be cancelled or changed by the Travel Provider, the Affiliate or us. If this happens, we or the Affiliate will make reasonable efforts to notify you as soon as possible and offer alternative options/assistance where possible or a refund.
Refund
Where the Affiliate (or its third-party payment processor) collects payment from you at the time of Booking, please liaise with Affiliate to enquire about their refund process.
Where the relevant company (as set out in the table in Section 4 of these Terms (Payment) above) collects payment from you at the time of Booking, any refunds will be transferred back to you to the payment method you used to make the original Booking. Such refunds will be made by the party that took your original payment.
Where the Travel Provider collects payment from you at the time of stay, please liaise with the relevant Travel Provider to enquire about their refund process.
Section 6 Travel Service specific terms
This Section provides details of the terms relevant to the specific Travel Services provided by the Travel Provider. These details are not exhaustive and do not replace the relevant Rules and Restrictions, which are provided to you before you make a Booking.
Each Travel Service may be offered separately or as part of a package and is subject to the relevant Rules and Restrictions of the Travel Provider. Please also read this Section which will also apply to your Booking as applicable. If there is any inconsistency between this Section and the relevant Rules and Restrictions, the relevant Rules and Restrictions prevail.
For the purposes of these Terms and any booking made on the Affiliate Site, neither we, nor any member of our Group of Companies, are/is:
under Directive (EU) 2015/2302 (Directive on Package Travel and Linked Travel Arrangements).
A. Stays
The Affiliate Site may provide you with the option to Pay Now or Pay Later (as defined below). Please note that taxes and fees may vary depending on which payment option you choose. Tax rates and foreign exchange rates may change in the time between Booking and your stay.
Pay now
If you select to pay for a booked Travel Service at the time of your Booking (‘Pay Now’):
typically will charge the booking amount to your payment method on Booking.
Pay Later
If you select to pay for a booked Travel Service during your stay (‘Pay Later’), the Travel Provider typically will charge your payment method in the local currency at the time of your stay or as otherwise notified to you during the booking process.
Deposit
Some Travel Providers require a payment card or cash deposit at check-in to cover extra expenses incurred during your stay. Such deposit is not related to any payment received by the Affiliate or the relevant company (as set out in Section 4 of these Terms (Payment)) for your Booking.
First night no-show
If you do not show for the first night of your stay Booking, but plan to check in for the subsequent nights, please confirm this with the Travel Provider before the original check-in date. If you do not confirm this, then your whole Booking may be cancelled. Refunds for no-shows will only be due to you in line with the relevant Rules and Restrictions of the Travel Provider.
Ratings
Our Group of Companies cannot guarantee the accuracy of any specific rating displayed through the Affiliate Site.
B. Cars
Payment
For certain bookings, payment for your car hire booking may be charged by the Travel Provider, not our Group of Companies or the Affiliate.
When you collect your hire car, you/the driver must present your/their valid credit card. You must check with the Travel Provider which credit cards they accept. Debit cards are not accepted. The Travel Provider may submit an authorisation request to your credit card issuer during the hire period by way of a deposit. You/the driver should ensure that you have a sufficient credit limit for this purpose. Some larger car types may require two credit cards.
If you do not follow the above rules, the Travel Provider may not make the vehicle available to you and you may, subject to the Rules and Restrictions, be required to pay an amount up to the full price of car hire Travel Services.
Supplements
Extra charges may be payable by you locally to the Travel Provider. For example, these charges may cover refuelling, snow tyres, additional driver charges, young driver surcharges, child seats and delivery and collection fees, etc. We and the Travel Provider are not responsible for paying such extra charges. Requests for optional extras (such as child seats) cannot be guaranteed as they are subject to availability.
An insurance excess amount may be applicable in the event of theft of, or damage to, the hire car and payable by you to the Travel Provider. This will vary depending on the Travel Provider and hire country. Purchase of optional extra insurance coverage by you locally can remove/reduce the applicable excess. We and the Travel Provider are not responsible for any excess payable or the provision of extra insurance coverage.
Fuel is not usually included in the hire price. In some countries, some Travel Providers may charge you for refuelling when the vehicle is returned. Unless agreed otherwise, you must return the hire car to the same branch of the Travel Provider from which it was collected.
Collection and use of hire cars
Drivers must usually be aged between 21 and 75, although this can vary depending on the relevant Travel Provider and hire country. You are responsible for checking this with the Travel Provider. Extra charges may apply if a driver is aged below 25 or over 70.
When you collect your hire car, you/the driver must present your/their full valid driving licence for the category of vehicle hired. International hires may have different driving licence requirements. Please check what exact documentation is required by the Travel Provider. For example, if the drivers' licence is not in the Roman alphabet, an international driving licence is required and, if picking up the vehicle in an EU country, an international driving licence is required for those whose driving licence is not issued in the EU. Extra documentation, such as a passport or up to two forms of proof of name and address, may also be required.
Typically, you will not be permitted to take your hire car outside of the hire country, or on ferries, and additional restrictions may apply.
Cancellation of bookings and unused hire days
No refunds will be offered on bookings cancelled within 6 hours of collection time or for any unused hire days.
Section 7 Liability
C. Things to do
Some Travel Providers offering Things to do may require you to sign their liability waiver prior to participating in the Travel Service they offer.
Things to do Travel Services are not usually transferrable or eligible for refunds or changes unless the Travel Provider cancels such Travel Services.
Consumer legal rights
Consumers have certain statutory rights. The exclusions and limitations contained in these Terms apply only to the extent permitted by law. Nothing in these Terms shall be deemed to limit or exclude our liability for fraud or personal injury or death (resulting from our acts or omissions).
Liability for Travel Services
The Travel Providers make the Travel Services available to you.
Where Expedia Travel is the Travel Provider, then to the extent permitted by law and subject to the exceptions and limitations in these Terms or the relevant Rules and Restrictions, Expedia Travel will only be liable to you for direct damages that were:
The liability of other Travel Providers to you will be as set out in the relevant Rules and Restrictions. Where Expedia Travel is not the Travel Provider then to the maximum extent permitted by law, Expedia Travel will not be liable to you for the provision of Travel Services by other Travel Providers.
Our liability
To the maximum extent permitted by law and subject to the exceptions and limitations in these Terms, our Group of Companies accepts no liability for:
The Travel Providers provide the information describing the Travel Services. This information includes Travel Service details, photos, rates and the relevant Rules and Restrictions, etc. This information is displayed through the Affiliate Site. The Travel Providers are responsible for ensuring that such information is accurate, complete and up-to-date. Our Group of Companies will not be liable for any inaccuracies in such information, unless and only if our Group of Companies directly caused such inaccuracies (and this also includes property ratings which are intended as guidance only and may not be an official rating). Our Group of Companies makes no guarantees about the availability of specific Travel Services.
Photos and illustrations relating to the Travel Services on the Affiliate Site are provided as a guide to show you the level and type of accommodation only.
The display of Travel Services through the Affiliate Site is not an endorsement or recommendation of such Travel Services by our Group of Companies.
Our Group of Companies disclaims, to the maximum extent permitted by law, all warranties and conditions that:
To the maximum extent permitted by law and subject to the limitations in these Terms, our Group of Companies will not be liable for any direct, indirect, punitive, special, incidental or consequential losses or damages arising from:
whether based in negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if our Group of Companies has been advised of the possibility of such damages.
In respect of liability for our obligations under these Terms, or if we are found liable for any loss or damage under these Terms, then, subject to the exceptions and limitations in these Terms and to the maximum extent permitted by law, we shall only be liable to you for direct damages that were:
This limitation of liability reflects the allocation of risk between you and us. The limitations specified in these Terms will survive and apply, even if any limited remedy specified in these Terms is found to have failed its essential purpose. The limitations of liability provided in these Terms inure to the benefit of our Group of Companies.
Every instance of force majeure, including the interruption of means of communication or a strike (by airlines, properties or air traffic controllers, as applicable), will lead to the suspension of the obligations in these Terms that are affected by the force majeure event. In such a case, the party affected by the force majeure event will not be liable as a result of the inability to meet such obligations.
Section 8 Your privacy and personal information
We are committed to the privacy, confidentiality and security of personal information entrusted to us. We will collect and process your personal information in accordance with our Privacy Statement when one of the companies (as set out in the table in Section 4 of these Terms (Payment) above) takes payment from you.
For more information about how we process your personal information and how you can exercise your rights, please review our Privacy Statement.
You agree that you will protect Travel Providers’ and other third parties’ personal information with the same degree of care that you protect your own confidential information (using, at minimum, a reasonable standard of care) and, to the maximum extent permitted by law, you assume all liability for the misuse, loss or unauthorised transfer of such information.
Section 9 Traveller Support and complaints
Queries or requests for information or complaints during a trip should be sent to the Traveller Support contact details listed on the Affiliate Site.
Complaints made post-travel should be sent by email to Traveller Support, which will receive complaints on behalf of the Travel Providers.
Please raise any issues you experience with your booked Travel Service to Traveller Support or to the relevant Travel Provider, before or during your trip where possible. This will help enable Traveller Support to resolve the issue at the earliest opportunity and limit any damage suffered by you. If you do not raise an issue before or during your trip where this would have been possible, this may deprive Traveller Support and the Travel Provider the opportunity to investigate and rectify your issue whilst you are away. This may affect your rights under these Terms, including reducing any compensation due, potentially to zero.
If you are unable to raise an issue with your booked Travel Service before or during your trip, please raise to Traveller Support, or to the relevant Travel Provider, as soon as possible after your trip. You are encouraged to raise any complaints within 30 days after travel.
European Commission's Online Dispute Resolution Platform
The European Commission’s Online Dispute Resolution Platform is available at http://ec.europa.eu/odr .
Section 10 General
Governing law and jurisdiction
Except as restricted by applicable law, these Terms are governed by the laws of England and Wales. Except as restricted by applicable law, you consent to the exclusive jurisdiction and venue of the English courts in all disputes arising out of or relating to these Terms.
Insurance
Unless otherwise stated, the prices displayed do not include travel insurance. You are advised to take out insurance that covers the consequences of certain cases of cancellation and certain risks (such as the cost of repatriation in the event of an accident or illness). You are responsible for ensuring that any insurance policy taken out adequately covers your requirements.
Failure to invoke
Our failure or delay to enforce any provision of these Terms does not waive our right to enforce the same or any other provision(s) of these Terms in the future.
Unenforceable provisions
If any provision (or part provision) of these Terms is found by a court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision (or part provision) shall, if required, be deemed not to form part of these Terms with you. In such a case, the validity and enforceability of the other provisions shall not be affected.
Entire agreement
These Terms constitute the entire agreement between you and us with respect to your Booking. They supersede all prior or contemporaneous communications (whether electronic, oral or written) between you and us about your Booking.
Assignment
We may, and you may not, assign, subcontract or delegate rights, duties or obligations under these Terms. However, we will not do so in such a way as to reduce any rights or guarantees you have under these Terms.
Third-party rights
Save as expressly stated in these Terms, we do not intend any part of these Terms to be enforceable by any person who is not a party to these Terms. No third-party’s consent shall be required for the waiver, variation or termination of any part of these Terms. These Terms do not give rise to any rights under any applicable laws or regulations in relation to rights of third parties to enforce any part of these Terms.
Survival of obligations
Any provision of these Terms, which expressly, or by its nature, imposes obligations beyond the expiration, or termination of these Terms, shall survive such expiration or termination.
Section 11 Registrations
Seller of Travel: Expedia, Inc. is a registered seller of travel in each of the states listed below:
Registration as a seller of travel in California does not constitute the State's approval.
New York State tax registration
New York sales taxes and New York City occupancy taxes, where applicable, are due on your property stay. For Pay Now stay Bookings, Travelscape, LLC's New York sales tax vendor registration number is 880392667 and its New York City hotel occupancy tax registration number is 033960.
Please click below for additional information: