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Property Message Center

A two-way messaging tool that facilitates direct interaction between properties and travelers or agents for a more streamlined post-booking experience.

Give your travelers peace of mind by providing an enhanced experience and enabling travelers to reach out to properties to inquire about their needs.

Property cancellations drop by more than 30% on reservations where properties have messaged the traveler or a supporting agent.

Give travelers another way to contact the property with their queries and reduce the need to involve customer support.

Below you can see how the Property Message Center works along with some user journey examples.

1. Property-initiated messaging

The property wants to inform the traveler that they provide a complementary round trip shuttle to and from the airport.

2. Traveler-initiated messaging

Travelers have requested a cradle in their booking request and they want to reconfirm with the hotel.

Property Message Center is a post-booking application.

Here are some examples of where to embed it to provide a better user experience to your travelers and reduce your costs in the process.

1. Add Property Message Center to the booking confirmation page

This scenario will help your customer to request or ask information immediately after the booking experience.

2. Add Property Message Center to the itinerary page

This scenario will help your traveler to contact the property directly from their reservation page.

3. Add Property Message Center to the reservation email

This scenario will help your traveler contact the property directly from their reservation email.