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COVID-19 EPS Rapid updates

Find out what changes EPS are making to better support you and travelers as a result of the Coronavirus (COVID-19).

1. Essential travel updates

Special check-in instructions will be displayed to inform travelers of restrictions in place for non-essential travel (i.e. the hotel is only available to book by essential workers). If a traveler does not meet the requirements, they will not be permitted to check-in.

This information is passed through ‘special check-in instructions’ in the Content API and should be displayed as per launch requirements.

We are also exposing this information as a new property attribute which you can use to trigger a prominent warning banner to increase traveler awareness.

This information will be made available through the following attributes:

Attribute ID
Attribute Name
1073744973 COVID-19 - Essential Workers Only - YES
1073744974 COVID-19 - Essential Workers Only - NO

If this attribute is not populated, then it is safe to assume that the property is not limiting bookings to essential travel only (equivalent to 'COVID-19 - Essential Workers Only - NO').

2. Sanitization updates

In light of COVID-19, many of our suppliers are taking additional health and safety measures. We know this information is important to travelers and so are asking suppliers to tell us what they’re doing, so we can pass this information on. We do not proactively check that the information provided by partners is correct, but where we become aware that it may be inaccurate, we have processes in place to check and update it so that accurate information is sent via our API.

These new property-level attributes are available through the Content API under ‘general’. Please ensure that you have integrated correctly to receive these attributes, and, as per normal guidelines, we recommend refreshing content regularly (at least once a week) in order to surface the latest guidance to travelers.

Please note, you can find the localized attribute names here.

In order to quickly determine whether a property is taking special measures, you can use the following attribute as a filter:

Attribute ID Attribute Name Description
1073745013Property confirms they are implementing enhanced cleaning measures This property advises that enhanced cleaning and guest safety measures are currently in place.

a) Sanitization attribute list

Attribute ID Attribute Name Description
1073744990 Property uses a professional cleaning service The property is professionally cleaned, and commonly-touched surfaces are cleaned with disinfectant between stays.
1073744992 Property is cleaned with disinfectant The property is professionally cleaned, and disinfectant is used to clean the property.
1073744994 Staff wears personal protective equipment Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests.
1073744996 Protective clothing is available to guests Personal protective equipment will be available to guests.
1073744997 Masks are available to guests Personal protective equipment, including masks and gloves, will be available to guests.
1073744998 Gloves are available to guests Personal protective equipment, including masks and gloves, will be available to guests.
1073745000 Acrylic shield between guests and staff in main contact areas Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests.
1073745002 Guests are provided with free hand sanitizer Staff at the property wear personal protective equipment; guests are provided with hand sanitizer; a shield is in place between staff and guests in main contact areas.
1073745004 Social distancing measures are in place Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests.
1073745006 Contactless check-in and check-out are available Contactless check-in and contactless check-out are available.
1073745015 Individually-wrapped food options are available Individually-wrapped food options are available for breakfast and dinner.
1073745016 Individually-wrapped food options are available for breakfast Individually-wrapped food options are available for breakfast, lunch, and dinner.
1073745017 Individually-wrapped food options are available for lunch Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
1073745018 Individually-wrapped food options are available for dinner Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
1073745019 Individually-wrapped food options are available through room service Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
1073745021 Gap period enforced between guest stays
 Gap period enforced between guest stays 24 hours.
1073745021 Gap period enforced between guest stays
 Gap period enforced between guest stays 48 hours.
1073745021 Gap period enforced between guest stays
 Gap period enforced between guest stays 72 hours.
1073745045
 Temperature checks are available to guests Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests.
1073745047
 Bed sheets and towels are washed at a temperature of at least 60°C/140°F
 Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests.
1073745049
 Commonly-touched surfaces are cleaned with disinfectant Disinfectant is used to clean the property; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
1073745051
 Commonly-touched surfaces are cleaned with disinfectant The property is professionally cleaned, and commonly-touched surfaces are cleaned with disinfectant between stays.
1073745053
 Property confirms they are implementing guest safety measures This property advises that enhanced cleaning and guest safety measures are currently in place.
1073745055
 Contactless check-out is available Contactless check-in and contactless check-out are available.
1073745057
 Property follows sanitization practices of Sanitary Protocol (UNPLV - France) The property affirms that it adheres to the Sanitary Protocol (UNPLV - France) sanitization guidelines.
1073745059
 Property follows sanitization practices of SafeStay (AHLA - USA) The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.
1073745060
 Property follows guide to reopening vacation rentals (DTV & DFV - Germany) The property affirms that it adheres to the guide to reopening vacation rentals (DTV & DFV - Germany) sanitization guidelines.
1073745061
 Property follows sanitization practices of European Holiday Home Association (EHHA - Europe) The property affirms that it adheres to the European Holiday Home Association (EHHA - Europe) sanitization guidelines.
1073745062
 Property follows sanitization practices of Intertek Cristal (3rd party expert - Global) The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.
1073745063
 Property follows sanitization practices of Safe Travels (WTTC - Global) The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.
1073745064
 Property follows sanitization practices of Croatian Tourism Association (HUT - Croatia) The property affirms that it adheres to the Croatian Tourism Association (HUT - Croatia) sanitization guidelines.
1073745103
 Guest accommodation is sealed after cleaning Guest accommodation is sealed after cleaning.
1073745105
 Electrostatic spray is used for disinfection Electrostatic spray is used for disinfection.
1073745107
 Cashless transactions are available Cashless transactions are available.
1073745109
 Masks are compulsory at the property Masks are compulsory at the property.
1073745113
 Contactless food service / room service is available Contactless food service / room service is available.
1073745115
 Reservation might be required for some facilities onsite Reservation might be required for some facilities onsite.
1073745126
 Food service has been amended for enhanced safety Food service has been amended for enhanced safety.

b) Global/Regional standards

Attribute ID Attribute Name Description Region/Chain More information
1073745008 Property is officially certified under regional sanitization guidelines. The property affirms that it follows sanitization practices of SG Clean (Singapore) guidelines. Singapore https://www.sgclean.gov.sg/
1073745008 Property is officially certified under regional sanitization guidelines. The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) guidelines.


 Malayasia
1073745008 Property is officially certified under regional sanitization guidelines. The property affirms that it follows sanitization practices of CESCO (S. Korea) guidelines


 South Korea
1073745008 Property is officially certified under regional sanitization guidelines. The property affirms that it follows sanitization practices of Safety and Health Administration (Thailand)


 Thailand
1073745008 Property is officially certified under regional sanitization guidelines. The property affirms that it follows sanitization practices of Clean & Safe (Portugal) guidelines


 Portugal
 https://www.visitportugal.com/...
1073745008 Property is officially certified under regional sanitization guidelines. The property affirms that it follows sanitization practices of Measures to reduce infection (Spain) guidelines.


 Spain
 https://www.mincotur.gob.es/en...
1073745008 Property is officially certified under regional sanitization guidelines. The property affirms that it follows sanitization practices of Safe Hospitality National Protocol (Italy) guidelines.


 Italy
1073745008 Property is officially certified under regional sanitization guidelines. The property affirms that it follows sanitization practices of Protected Tourist (Brazil) guidelines.


 Brazil
1073745119 Property follows sanitization practices of Bureau Veritas (3rd party expert - Global) Property is officially certified under regional sanitization guidelines. Global https://www.bvna.com/
1073745120 Property follows sanitization practices of Ecolab (3rd party expert - Global) Property is officially certified under regional sanitization guidelines. Global https://www.ecolab.com/pages/c...
1073745121 Property follows sanitization practices of Operational Recommendations for Hotels (FHRAI - India) Property is officially certified under regional sanitization guidelines. India https://www.fhrai.com/
1073745122 Property follows sanitization practices of SGS (3rd party expert - Global) Property is officially certified under regional sanitization guidelines. Global http://www.sgs.com
1073745123 Property follows sanitization practices of Safe, Clean and Legal (Quality in Tourism - UK) Property is officially certified under regional sanitization guidelines. UK https://www.qualityintourism.c...
1073745124 Property follows sanitization practices of Travel in the New Normal (US Travel) Property is officially certified under regional sanitization guidelines. USA https://www.ustravel.org/sites...

c) Chain-specific standards

Attribute ID Attribute Name Description Region/Chain More information
1073745010 Property is officially certified under a brand or regulatory agency's sanitization guidelines.
The property affirms that it follows sanitization practices of Accor Allsafe guidelines. Accor Hotels https://all.accor.com/event/al...
1073745010 Property is officially certified under a brand or regulatory agency's sanitization guidelines.
The property affirms that it follows sanitization practices of Hilton CleanStay guidelines. Hilton Hotels https://www.hilton.com/en/corp...
1073745010 Property is officially certified under a brand or regulatory agency's sanitization guidelines.
The property affirms that it follows sanitization practices of Best Western We Care Clean guidelines. Best Western https://www.bestwestern.com/en...
1073745010 Property is officially certified under a brand or regulatory agency's sanitization guidelines.
The property affirms that it follows sanitization practices of GBAC STAR - Hyatt guidelines. GBAC
 https://gbac.issa.com/issa-gba...
1073745010 Property is officially certified under a brand or regulatory agency's sanitization guidelines.
The property affirms that it follows sanitization practices of Feel Safe at NH (NH Hotels) guidelines. NH Hotels
 https://www.nh-hotels.com/high...
1073745010 Property is officially certified under a brand or regulatory agency's sanitization guidelines.
The property affirms that it follows sanitization practices of Count on Us (Wyndham) guidelines. Wyndham Hotels
 https://www.wyndhamhotels.com/...
1073745010 Property is officially certified under a brand or regulatory agency's sanitization guidelines.
The property affirms that it adheres to the SafeHome (VRMA & VRHP) sanitization guidelines. VRMA
 https://www.vrma.org/safehome
1073745010 Property is officially certified under a brand or regulatory agency's sanitization guidelines.
The property affirms that it follows sanitization practices of Safety Protocol (Radisson) guidelines.
 Radisson
 https://www.radissonhotels.com...
1073745010 Property is officially certified under a brand or regulatory agency's sanitization guidelines.
The property affirms that it follows sanitization practices of Way of Clean (IHG) guidelines.
 IHG
 https://www.ihg.com/content/us...
1073745010 Property is officially certified under a brand or regulatory agency's sanitization guidelines.
The property affirms that it follows sanitization practices of Onyx Clean (Onyx Hotels) guidelines
 Onyx Hospitality
 https://www.onyx-hospitality.com/onyxclean/
1073745010 Property is officially certified under a brand or regulatory agency's sanitization guidelines.
The property affirms that it follows sanitization practices of Global Cleanliness Council (Marriott) guidelines.
 Marriott
 https://clean.marriott.com/
1073745010 Property is officially certified under a brand or regulatory agency's sanitization guidelines.
The property affirms that it follows sanitization practices of Safety Assured Vacations Protocol (Blue Diamond Resorts) guidelines.
 Blue Diamond Resports
 https://www.bluediamondresorts.com/covid-19
1073745010 Property is officially certified under a brand or regulatory agency's sanitization guidelines.
The property affirms that it follows sanitization practices of Lead with Care (Four Seasons) guidelines. Four Seasons
 https://www.fourseasons.com/landing-pages/corporate/covid_19_update/


When available, certified cleanliness standard logos will be added to the Content API. They'll automatically appear in the images of a property so you don't have to do anything, but if you want to display the logo more prominently you will be able to identify the image by its caption. An example of the one of the logos and how it appears in the API response is shown below.

Logo example:


EPS Rapid Content API response:

{
"hero_image": false,
"category": 93002,
"links": {
"350px":
{ "method": "GET", "href": "https://i.travelapi.com/hotels/1000000/10000/400/311/fb7f6d1e_b.jpg" }
,
"70px":
{ "method": "GET", "href": "https://i.travelapi.com/hotels/1000000/10000/400/311/fb7f6d1e_t.jpg" }
,
"1000px":
{ "method": "GET", "href": "https://i.travelapi.com/hotels/1000000/10000/400/311/fb7f6d1e_z.jpg" }
},
"caption": "Cleanliness badge"
}
],

3. Travel restrictions

As the situation changes regularly, please find below some guidelines which you might find useful to understand travel restrictions worldwide: