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COVID-19 EPS Rapid updates
Find out what changes EPS are making to better support you and travelers as a result of the Coronavirus (COVID-19).
1. Essential travel updates
Special check-in instructions will be displayed to inform travelers of restrictions in place for non-essential travel (i.e. the hotel is only available to book by essential workers). If a traveler does not meet the requirements, they will not be permitted to check-in.
This information is passed through ‘special check-in instructions’ in the Content API and should be displayed as per launch requirements.
We are also exposing this information as a new property attribute which you can use to trigger a prominent warning banner to increase traveler awareness.
This information will be made available through the following attributes:
| Attribute ID |
Attribute Name |
|---|---|
| 1073744973 | COVID-19 - Essential Workers Only - YES |
| 1073744974 | COVID-19 - Essential Workers Only - NO |
If this attribute is not populated, then it is safe to assume that the property is not limiting bookings to essential travel only (equivalent to 'COVID-19 - Essential Workers Only - NO').
2. Sanitization standards
We’ve added 12 new property attributes related to sanitization standards and processes that are beginning to be rolled out worldwide. These range from whether protective clothing is available for guests to regional property sanitisation certifications. By highlighting the new precautions that properties are taking we hope to make travelers feel at ease when looking to book a property.
These new property-level attributes are available through the Content API under ‘general’. Please ensure that you have integrated correctly to receive these attributes, and, as per normal guidelines, we recommend refreshing content regularly (at least once a week) in order to surface the latest guidance to travelers.
The attributes are:
| Attribute ID | Attribute Name |
|---|---|
| 1073744990 | Property uses a professional cleaning service |
| 1073744991 | Property does not use a professional cleaning service |
| 1073744992 | Property is cleaned with disinfectant |
| 1073744993 | Property is not cleaned with disinfectant |
| 1073744994 | Staff wears personal protective equipment |
| 1073744995 | Staff does not wear personal protective equipment |
| 1073744996 | Protective clothing is available to guests |
| 1073744997 | Masks are available to guests |
| 1073744998 | Gloves are available to guests |
| 1073744999 | Protective clothing is not available to guests |
| 1073745000 | Acrylic shield between guests and staff in main contact areas |
| 1073745001 | No acrylic shield between guests and staff in main contact areas |
| 1073745002 | Guests are provided with free hand sanitizer |
| 1073745003 | Guests are not provided with hand sanitizer |
| 1073745004 | Social distancing measures are in place |
| 1073745005 | Social distancing measures are not in place |
| 1073745006 | Contactless check-in and check-out are available |
| 1073745007 | Contactless check-in and check-out are not available |
| 1073745008 | Property is officially certified under regional sanitization guidelines CESCO (S. Korea) |
| 1073745008 | Property is officially certified under regional sanitization guidelines SG Clean (Singapore) |
| 1073745008 | Property is officially certified under regional sanitization guidelines Safety and Health Administration (Thailand) |
| 1073745010 | Property is officially certified under a brand or regulatory agency's sanitization guidelines Bureau Veritas (Accor Hotels) |
| 1073745010 | Property is officially certified under a brand or regulatory agency's sanitization guidelines We Care Clean - Best Western |
| 1073745010 | Property is officially certified under a brand or regulatory agency's sanitization guidelines Count on Us - Wyndham |
| 1073745012 | Property is not currently implementing any enhanced health & safety measures |
| 1073745013 | Property confirms they are implementing enhanced health & safety measures |
| 1073745015 | Individually-wrapped food options are available |
| 1073745016 | Individually-wrapped food options are available for breakfast |
| 1073745017 | Individually-wrapped food options are available for lunch |
| 1073745018 | Individually-wrapped food options are available for dinner |
| 1073745019 | Individually-wrapped food options are available through room service |
| 1073745020 | Individually-wrapped food options are not available |
| 1073745021 | Gap period enforced between guest stays 72 hours |
| 1073745021 | Gap period enforced between guest stays 48 hours |
| 1073745021 | Protective clothing is not available to guests |
| 1073745022 |
No gap period between guest stays |