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COVID-19 EPS Rapid updates

Find out what changes EPS are making to better support you and travelers as a result of the Coronavirus (COVID-19).

1. Essential travel updates

Special check-in instructions will be displayed to inform travelers of restrictions in place for non-essential travel (i.e. the hotel is only available to book by essential workers). If a traveler does not meet the requirements, they will not be permitted to check-in.

Special check-in instructions may also include references to property-specific policies around COVID test requirements or on-site testing offerings.

This information is passed through ‘special check-in instructions’ in the Content API and should be displayed as per launch requirements.

We are also exposing this information as a new property attribute which you can use to trigger a prominent warning banner to increase traveler awareness.

This information will be made available through the following attributes:

Attribute ID	Attribute Name
1073744973	COVID-19 - Essential Workers Only - YES
1073744974	COVID-19 - Essential Workers Only - NO

If this attribute is not populated, then it is safe to assume that the property is not limiting bookings to essential travel only (equivalent to 'COVID-19 - Essential Workers Only - NO').

2. Sanitization updates

In light of COVID-19, many of our suppliers are taking additional health and safety measures. We know this information is important to travelers and so are asking suppliers to tell us what they’re doing, so we can pass this information on. We do not proactively check that the information provided by partners is correct, but where we become aware that it may be inaccurate, we have processes in place to check and update it so that accurate information is sent via our API.

These new property-level attributes are available through the Content API under ‘general’. Please ensure that you have integrated correctly to receive these attributes, and, as per normal guidelines, we recommend refreshing content regularly (at least once a week) in order to surface the latest guidance to travelers.

Please note, you can find the localized attribute names here.

In order to quickly determine whether a property is taking special measures, you can use the following attribute as a filter:

Attribute ID	Attribute Name	Description
1073745013	Property confirms they are implementing enhanced cleaning measures	This property advises that enhanced cleaning and guest safety measures are currently in place.

a) Sanitization attribute list

Attribute ID	Attribute Name	Description
1073744990	Property uses a professional cleaning service	The property is professionally cleaned, and commonly-touched surfaces are cleaned with disinfectant between stays.
1073744992	Property is cleaned with disinfectant	The property is professionally cleaned, and disinfectant is used to clean the property.
1073744994	Staff wears personal protective equipment	Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests.
1073744996	Protective clothing is available to guests	Personal protective equipment will be available to guests.
1073744997	Masks are available to guests	Personal protective equipment, including masks and gloves, will be available to guests.
1073744998	Gloves are available to guests	Personal protective equipment, including masks and gloves, will be available to guests.
1073745000	Acrylic shield between guests and staff in main contact areas	Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests.
1073745002	Guests are provided with free hand sanitizer	Staff at the property wear personal protective equipment; guests are provided with hand sanitizer; a shield is in place between staff and guests in main contact areas.
1073745004	Social distancing measures are in place	Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests.
1073745006	Contactless check-in and check-out are available	Contactless check-in and contactless check-out are available.
1073745015	Individually-wrapped food options are available	Individually-wrapped food options are available for breakfast and dinner.
1073745016	Individually-wrapped food options are available for breakfast	Individually-wrapped food options are available for breakfast, lunch, and dinner.
1073745017	Individually-wrapped food options are available for lunch	Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
1073745018	Individually-wrapped food options are available for dinner	Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
1073745019	Individually-wrapped food options are available through room service	Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
1073745021	Gap period enforced between guest stays	Gap period enforced between guest stays 24 hours.
1073745021	Gap period enforced between guest stays	Gap period enforced between guest stays 48 hours.
1073745021	Gap period enforced between guest stays	Gap period enforced between guest stays 72 hours.
1073745045	Temperature checks are available to guests	Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests.
1073745047	Bed sheets and towels are washed at a temperature of at least 60°C/140°F	Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests.
1073745049	Commonly-touched surfaces are cleaned with disinfectant	Disinfectant is used to clean the property; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
1073745051	Commonly-touched surfaces are cleaned with disinfectant	The property is professionally cleaned, and commonly-touched surfaces are cleaned with disinfectant between stays.
1073745053	Property confirms they are implementing guest safety measures	This property advises that enhanced cleaning and guest safety measures are currently in place.
1073745055	Contactless check-out is available	Contactless check-in and contactless check-out are available.
1073745103	Guest accommodation is sealed after cleaning	Guest accommodation is sealed after cleaning.
1073745105	Electrostatic spray is used for disinfection	Electrostatic spray is used for disinfection.
1073745107	Cashless transactions are available	Cashless transactions are available.
1073745109	Masks are compulsory at the property	Masks are compulsory at the property.
1073745113	Contactless food service / room service is available	Contactless food service / room service is available.
1073745115	Reservation might be required for some facilities onsite	Reservation might be required for some facilities onsite.
1073745126	Food service has been amended for enhanced safety	Food service has been amended for enhanced safety.

b) Global/Regional standards

Attribute ID	Attribute Name	Description	Region/Chain	More information
1073745008	Property follows regional sanitization guidelines	The property affirms that it follows sanitization practices of SG Clean (Singapore) guidelines.	Singapore	https://www.sgclean.gov.sg/
1073745008	Property follows regional sanitization guidelines	The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) guidelines.	Malayasia
1073745008	Property follows regional sanitization guidelines	The property affirms that it follows sanitization practices of CESCO (S. Korea) guidelines	South Korea
1073745008	Property follows regional sanitization guidelines	The property affirms that it follows sanitization practices of Safety and Health Administration (Thailand)	Thailand
1073745008	Property follows regional sanitization guidelines	The property affirms that it follows sanitization practices of Clean & Safe (Portugal) guidelines	Portugal	https://www.visitportugal.com/...
1073745008	Property follows regional sanitization guidelines	The property affirms that it follows sanitization practices of Safe Tourism Certified (Spain).	Spain	https://www.mincotur.gob.es/en...
1073745008	Property follows regional sanitization guidelines	The property affirms that it follows sanitization practices of Safe Hospitality National Protocol (Italy) guidelines.	Italy
1073745008	Property follows regional sanitization guidelines	The property affirms that it follows sanitization practices of Protected Tourist (Brazil) guidelines.	Brazil
1073745008	Property follows regional sanitization guidelines	The property affirms that it follows sanitization practices of Coronavirus Guidelines (Japan).	Japan
1073745008	Property follows regional sanitization guidelines	The property affirms that it follows sanitization practices of Recommendations for hotels and renters (Croatia).	Croatia	https://www.hzjz.hr/wp-content...
1073745008	Property follows regional sanitization guidelines	The property affirms that it follows sanitization practices of Tourism Gold Standard (Belize)	Belize	https://www.belizetourismboard...
1073745119	Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)	Property is officially certified under regional sanitization guidelines.	Global	https://www.bvna.com/
1073745120	Property follows sanitization practices of Ecolab (3rd party expert - Global)	Property is officially certified under regional sanitization guidelines.	Global	https://www.ecolab.com/pages/c...
1073745121	Property follows sanitization practices of Operational Recommendations for Hotels (FHRAI - India)	Property is officially certified under regional sanitization guidelines.	India	https://www.fhrai.com/
1073745122	Property follows sanitization practices of SGS (3rd party expert - Global)	Property is officially certified under regional sanitization guidelines.	Global	http://www.sgs.com
1073745123	Property follows sanitization practices of Safe, Clean and Legal (Quality in Tourism - UK)	Property is officially certified under regional sanitization guidelines.	UK	https://www.qualityintourism.c...
1073745124	Property follows sanitization practices of Travel in the New Normal (US Travel)	Property is officially certified under regional sanitization guidelines.	USA	https://www.ustravel.org/sites...

c) Chain-specific standards

Attribute ID	Attribute Name	Description	Region/Chain	More information
1073745010	Property follows a brand or regulatory agency's sanitization guidelines	The property affirms that it follows sanitization practices of Accor Allsafe guidelines.	Accor Hotels	https://all.accor.com/event/al...
1073745010	Property follows a brand or regulatory agency's sanitization guidelines	The property affirms that it follows sanitization practices of Hilton CleanStay guidelines.	Hilton Hotels	https://www.hilton.com/en/corp...
1073745010	Property follows a brand or regulatory agency's sanitization guidelines	The property affirms that it follows sanitization practices of Best Western We Care Clean guidelines.	Best Western	https://www.bestwestern.com/en...
1073745010	Property follows a brand or regulatory agency's sanitization guidelines	The property affirms that it follows sanitization practices of GBAC STAR - Hyatt guidelines.	GBAC	https://gbac.issa.com/issa-gba...
1073745010	Property follows a brand or regulatory agency's sanitization guidelines	The property affirms that it follows sanitization practices of Feel Safe at NH (NH Hotels) guidelines.	NH Hotels	https://www.nh-hotels.com/high...
1073745010	Property follows a brand or regulatory agency's sanitization guidelines	The property affirms that it follows sanitization practices of Count on Us (Wyndham) guidelines.	Wyndham Hotels	https://www.wyndhamhotels.com/...
1073745010	Property follows a brand or regulatory agency's sanitization guidelines	The property affirms that it adheres to the SafeHome (VRMA & VRHP) sanitization guidelines.	VRMA	https://www.vrma.org/safehome
1073745010	Property follows a brand or regulatory agency's sanitization guidelines	The property affirms that it follows sanitization practices of Safety Protocol (Radisson) guidelines.	Radisson	https://www.radissonhotels.com...
1073745010	Property follows a brand or regulatory agency's sanitization guidelines	The property affirms that it follows sanitization practices of Way of Clean (IHG) guidelines	IHG	https://www.ihg.com/content/us...
1073745010	Property follows a brand or regulatory agency's sanitization guidelines	The property affirms that it follows sanitization practices of Onyx Clean (Onyx Hotels) guidelines	Onyx Hospitality	https://www.onyx-hospitality.com/onyxclean/
1073745010	Property follows a brand or regulatory agency's sanitization guidelines	The property affirms that it follows sanitization practices of Global Cleanliness Council (Marriott) guidelines	Marriott	https://clean.marriott.com/
1073745010	Property follows a brand or regulatory agency's sanitization guidelines	The property affirms that it follows sanitization practices of Safety Assured Vacations Protocol (Blue Diamond Resorts) guidelines	Blue Diamond Resports	https://www.bluediamondresorts.com/covid-19
1073745010	Property follows a brand or regulatory agency's sanitization guidelines	The property affirms that it follows sanitization practices of Lead with Care (Four Seasons) guidelines	Four Seasons	https://www.fourseasons.com/landing-pages/corporate/covid_19_update/
1073745010	Property follows a brand or regulatory agency's sanitization guidelines	The property affirms that it follows sanitization practices of HRS Group Clean & Safe Protocol	HRS Group	https://www.hrs.com/corporate/solutions/clean-and-safe-protocol/
1073745010	Property follows a brand or regulatory agency's sanitization guidelines	The property affirms that it follows sanitization practices of Palladium Hotels Clean and Safe	Palladium Hotels
1073745010	Property follows a brand or regulatory agency's sanitization guidelines	The property affirms that it follows sanitization practices of TFE Hotels Clean Touch	TFE Hotels	https://www.tfehotels.com/en/about/clean-touch/
1073745010	Property follows a brand or regulatory agency's sanitization guidelines	The property affirms that it follows sanitization practices of Oakwood Hotels Oakwood Clean360	Oakwood Hotels	https://www.oakwood.com/clean360
1073745010	Property follows a brand or regulatory agency's sanitization guidelines	The property affirms that it follows sanitization practices of Belmond Hotels Belmond Protect	Belmond Hotels	https://www.belmond.com/legal/coronavirus

When available, certified cleanliness standard logos will be added to the Content API. They'll automatically appear in the images of a property so you don't have to do anything, but if you want to display the logo more prominently you will be able to identify the image by its caption. An example of the one of the logos and how it appears in the API response is shown below.

Logo example:

EPS Rapid Content API response:

{
"hero_image": false,
"category": 93002,
"links": {
"350px":
{ "method": "GET", "href": "https://i.travelapi.com/hotels/1000000/10000/400/311/fb7f6d1e_b.jpg" }
,
"70px":
{ "method": "GET", "href": "https://i.travelapi.com/hotels/1000000/10000/400/311/fb7f6d1e_t.jpg" }
,
"1000px":
{ "method": "GET", "href": "https://i.travelapi.com/hotels/1000000/10000/400/311/fb7f6d1e_z.jpg" }
},
"caption": "Cleanliness badge"
}
],

d) Industry Association Standards

Attribute ID	Attribute Name	Description
1073745057	Property follows sanitization practices of Sanitary Protocol (UNPLV - France)	The property affirms that it adheres to the Sanitary Protocol (UNPLV - France) sanitization guidelines.
1073745059	Property follows sanitization practices of SafeStay (AHLA - USA)	The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.
1073745060	Property follows guide to reopening vacation rentals (DTV & DFV - Germany)	The property affirms that it adheres to the guide to reopening vacation rentals (DTV & DFV - Germany) sanitization guidelines.
1073745061	Property follows sanitization practices of European Holiday Home Association (EHHA - Europe)	The property affirms that it adheres to the European Holiday Home Association (EHHA - Europe) sanitization guidelines.
1073745062	Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)	The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.
1073745063	Property follows sanitization practices of Safe Travels (WTTC - Global)	The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.
1073745064	Property follows sanitization practices of Croatian Tourism Association (HUT - Croatia)	The property affirms that it adheres to the Croatian Tourism Association (HUT - Croatia) sanitization guidelines.
1073745161	Property follows sanitization practices of COVID-19 Guidelines (CDC)	The property affirms that it adheres to the COVID-19 Guidelines (CDC) guidelines
1073745162	Property follows sanitization practices of GBAC STAR Facility Accreditation (global expert)	The property affirms that it adheres to the GBAC STAR Facility Accreditation (global expert) guidelines
1073745163	Property follows sanitization practices of CovidClean (Safehotels - global expert)	The property affirms that it adheres to the CovidClean (Safehotels - global expert) guidelines
1073745164	Property follows sanitization practices of COVID-19 Guidelines (WHO)	The property affirms that it adheres to the COVID-19 Guidelines (WHO) guidelines

3. Travel restrictions

As the situation changes regularly, please find below some guidelines which you might find useful to understand travel restrictions worldwide: