Your EPS account

Sign in to view secure API documentation, update your account details, log support requests and much more.

Your email or password is incorrect. Please try again or reset your password.
If the issue persists please contact your EPS representative.

Forgot password?

Reset your password

Please enter your email address below. We will send password reset instructions to the email associated with your EPS account.

Thank you

An email has been sent to your account email address with further instructions on how to reset your password.

Back to sign in

Launch Requirements

EPS's Launch Requirements help ensure your integration is fully ready to serve your intended user and/or traveler base 

EPS's launch requirements set the standards your integration must meet before we permit your site, service or app to go live and begin making bookings.

When you have completed development on your integration, you must request and pass a site review by EPS's support team. Support will communicate with you directly during the review process, including assisting with any requirements

Note that you may be required to go back and fix or implement certain launch requirements in order to pass your site review. To help avoid such delays, EPS strongly recommends following the appropriate launch requirements during development.

The launch requirements your integration must follow depends on the specific inventories and business types your integration will serve. EPS offers the following public launch requirement sets - consult with your EPS representative if you are unsure which set to use or if any specific requirements need clarification.

Launch Requirements - B2C Standalone

These launch requirements apply to all Rapid affiliates with a business-to-consumer (B2C) integration model where end customers interact with your integration directly.

Launch Requirements - B2B Standalone

These launch requirements apply to all EPS Rapid partners with a business-to-business (B2B) integration model where the end customers interact with one of your travel agents.

Requesting a Site Review

When you are satisfied that your site meets the requirements outlined in the appropriate launch requirement list, you may request a site review.

Before submitting your request, please be prepared to provide API request/response logs as you use them in your application.

  1. Visit the EPS Service Desk and select Submit a request from the top menu.
  2. Choose the "Request Review…" option from the dropdown menu and fill out the resulting form completely.
  3. Review and submit the form to create a ticket for your review request.
  4. Your review request ticket will be updated as the status of your review progresses. Most reviews are completed in 10 business days or less.


If your requirements are not listed above, they will be available in the secure documentation section of our support site. Please reach out to your EPS representative who will provide you with the required access.