Your EPS account

Reset your password

Please enter your email address below. We will send password reset instructions to the email associated with your EPS account.

Back to sign in

Notifications

See past versions

This page outlines the Notifications Service, which sends you alerts for booking events.

Overview

EPS Notifications is a solution that lets you integrate with EPS more closely than ever. When changes occur that can impact your business, EPS will push details of the change directly to your systems via standard POST messages. With our push notifications, you can remain informed, simplify operations, and scale your business.

We currently support notifications for all booking events that occur outside of our API. So if a call center makes a change or a hotel cancels a booking, you'll be notified immediately. This is just the beginning – more notification event types will be coming soon.

By enabling a seamless integration with your business, these notifications serve to complement the following EPS products and services:

EPS Rapid
Affiliate Voyager agent booking tool
Partner and customer support services

We now offer a Test API for all event types supported for Notifications. See full details in the next major section below. If you do not wish to set up your own requests, you can also use our new Notifications Tester tool.

Supported Message Types

EPS Notifications can inform your systems with a message for the following events:

Source	Event	Details
Customer support agent or Affiliate Voyager	Booking Creation	A new booking was created by an EPS customer support agent or Affiliate Voyager.
	Booking Update	An existing booking was updated by an EPS customer support agent or Affiliate Voyager.
	Booking Cancellation	An existing booking was canceled by an EPS customer support agent or Affiliate Voyager.
Hotel	Booking Cancellation	An existing booking was canceled by the hotel. The customer should contact your business' customer support.
Hotel	Booking Update	The hotel has updated property confirmation id for the booking.
Expedia	Booking Cancellation	An existing booking was canceled by Expedia because the booking did not comply with the terms and/or conditions applicable to the transaction. The customer will need to contact transactionprocessing@travelscape.com with their telephone number and the best time to discuss the cancellation.